Frequently Asked Questions
Everything you need to know about your AK Galleria shopping experience.
What is the standard delivery timeline for my order?
We typically deliver orders within 3 to 5 business days for major cities and up to 7 business days for remote areas across the country.
How can I return or exchange an item?
You can return or exchange any unworn item with original tags within 14 days of delivery. Simply contact our support team to initiate the process.
What payment methods do you accept?
We accept Cash on Delivery (COD), as well as all major credit and debit cards, including Visa and Mastercard, through our secure payment gateway.
Are the products on AK Galleria authentic?
Yes, AK Galleria is an authorized retailer for all the brands featured on our site. We guarantee that every product is 100% genuine and original.
How do I track my order status?
Once your order is dispatched, you will receive a tracking number via email and SMS. You can use this number on our courier partner's website to see real-time updates.
Can I cancel my order after placing it?
Orders can be cancelled at any time before they are processed for shipping. Once the order has been handed over to the courier, it cannot be cancelled but can be returned after delivery.